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Shipping Policy

  1. Delivery charges is the additional shipping cost incurred for delivery of any item. Delivery charge varies with order value of item ordered and cost of dispatch from different warehouse locations at different times.

  2. Standard Shipping Speeds and Delivery charges for Refresh items vary by order value, delivery from different locations & shipping address of the customer. Shipping services are outsourced with well known courier companies.

  3. Standard Delivery charges applicable are:

In case if Single cart or order contains two items and both items gets dispatched from different warehouse, client will get two order note or two invoices.

  1. Shipping Cost will be displayed on cart page based on total order value.

  2. Estimated delivery time depends on the following factors:

a) Availability of product.

b) The shipping location to which order is to be delivered.

c) Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days. Standard TAT of delivery is as below. The days are approximate and may vary due to conditions not in our control.

d) The following shipping speeds are available:

Areas > Shipping Speeds

Urban Areas > 7 to 15 Business Days

Rural Areas > 10 to 20 Business Days

  1. Refresh Wellness does not deliver products outside the jurisdiction of India.

  2. Refresh Wellness shall only deliver the goods on the shipping address given by the buyer at the time of placing the order.

  3. Item may not get delivered to the client on time due to Force Majeure events like storm, flood, war, strike, pandemic, epidemic or any other conditions not in our control. In such cases, we request customer to wait for 10 days from the date of Dispatch of order and thereafter if client wants to cancel due to late delivery only and wants refund, they can email with a request to cancel on & refund of the same shall get processed within 15 days from the date of request. Maximum refund amount shall not exceed the invoice amount of cancelled undelivered goods. Refresh Wellness may levy extra shipping charges for delivery of goods in restricted area during Force Majeure events.

In case of any return of the goods by the customer as per Return, Refund, Replacement and Cancellation Policy, Shipping charge shall be borne by the company.


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